This website is owned and managed by SIA “Otrs”, Hospitāļu iela 30 - 8, Rīga, LV-1013, Latvija, Registration Nr.40203261270 ("Otrs’’ or "Us").
In the following, we explain how we use the personal data of which you leave footprints and/or that you provide when you visit our website (“Website”) and use the various services on the Website.
SIA “Otrs” is the data controller of personal data collected via the Website.
1. Collection of personal data
You will always be informed before we collect personal data about you. Currently, at this website, we do not collect any personal data.
IP address usage:
- We do not collect IP addresses and we use only third-party tracking tools such as Google Analytics to transmit only the impersonal IP addresses. More information: https://support.google.com/analytics/answer/2763052
Use of the Website
SIA “Otrs” keeps statistics of which areas of the Website are visited by our users and of which products the users prefer. This data does not include personal data. Using the collected data, SIA “Otrs” builds knowledge of the use of the Website. This information is used to improve the Website. However, we use data on the navigation of all our users to be able to understand how our users as a total group use the Website and against this background, we attempt to improve the Website. We cannot see where you come from or go to on the Internet when you leave our Website. In addition, we collect information about which products our users as a total group prefer. This information is also used to improve the Website.
- to operate, improve and optimise the performance and user experience of the website
and its services
- perform customer and user analysis and segmentation in order to improve our
understanding of our users, and provide better and tailored services to users, including you
- statistical purposes.
We have implemented security measures to ensure that our internal procedures meet our high security policy standards. Accordingly, we use our best endeavours to protect the quality and integrity of your personal data.
Should you want to complain about the processing of your personal data, you may contact us via email, telephone or letter as indicated in clause 9 above. You may also file a complaint with Data State Inspectorate.